Frequently Asked Questions
Everything you need to know about our modern headwear and accessories.
How do I find my correct hat size?
To find your perfect fit, measure your head circumference where you would like the hat to sit using a soft measuring tape. We recommend sizing up if you fall between two sizes, as you can use our hat filler inserts for a more snug fit.
What is your return policy?
We accept returns for a refund or store credit within 30 days of delivery, provided the item is in original condition with tags attached. Please note that sale items are final sale and cannot be returned.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How should I store and care for my hat?
We recommend storing your hat on a flat surface or a hat hook in a cool, dry place. To clean, use a soft brush for wool styles or a damp cloth for straw styles. Avoid getting your hat wet to maintain its shape and structural integrity.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and estimated delivery times are calculated at checkout. Please be aware that international orders may be subject to local import duties and taxes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna for eligible regions.